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There was an error retrieving the JSON data from the server
November 19, 2014
9:19 am
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Al
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November 19, 2014
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I have this error, can you help me please:

There was an error retrieving the JSON data from the server, try again or contact the developers!

Details: parsererror — SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

JSON url:

admin-ajax.php?action=json_return&option=com_cloner&lines=6098&task=refresh&backup=backup_2014-11-19_01-16_www.*********-sql-nodrop.tar&excl_manual=

Response body: TAR error: Unable to open file 'xmlrpc.php' in binary read mode

{"backupSize":"9099264","percent":"1","option":"com_cloner","task":"refresh","json":"1","startf":100,"lines":"6098","backup":"backup_2014-11-19_01-16_www.*********-sql-nodrop.tar","excl_manual":""}

November 23, 2014
9:21 pm
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Ovidiu Liuta
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September 26, 2010
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Adjust permissions to 644 on the xmlrpc.php file or exclude that file from your backup.

November 24, 2014
1:36 pm
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Pedro
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November 24, 2014
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I got the same error, but different reason

Initializing backup…

Backup /home/ruskon5/public_html/ebv/elboqueronviajero/administrator/backups/backup_2014-11-24_05-24_-sql-nodrop.tar created, we may continue!

Database backup…

[ruskon5_ebv_es] 31 tables

There was an error retrieving the JSON data from the server, try again or contact the developers!

Details: parsererror — SyntaxError: Unexpected token <

JSON url: admin-ajax.php?action=json_return&task=recurse_database&nohtml=1&dbbackup_comp=&dbbackup_drop=&startAtLine=33&startAtRecord=20000&dumpfile=/home/ruskon5/public_html/ebv/elboqueronviajero/administrator/backups/database-sql.sql

Response body: 

Warning: Error while sending QUERY packet. PID=7236 in /home/ruskon5/public_html/ebv/elboqueronviajero/wp-content/plugins/xcloner-backup-and-restore/classes/mysqlBackup.class.php on line 155

Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away Error(Nov 24, 2014 @ 05:28:41) – Invalid query: MySQL server has gone away {"endDump":1,"tableName":"","databaseName":"","totalRecords":null,"startAtLine":53,"startAtRecord":0,"dumpfile":"/home/ruskon5/public_html/ebv/elboqueronviajero/administrator/backups/database-sql.sql","dbbackup_comp":"","dbbackup_drop":""} 

November 26, 2014
6:49 pm
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Ovidiu Liuta
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September 26, 2010
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Please check with your hosting support, seems there is an issue with your mysql server connection.

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