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Internal Server Error
January 5, 2011
12:41 am
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LeMagnifique
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January 5, 2011
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Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, no-reply@x10hosting.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

 

This is the message that I am getting when I try to gain access to the XCloner plugin via the Plugins/XCloner section in my wordpress.
Este es el mensaje que estoy recibiendo cuando intento acceder al plugin XCloner a través de la seccion de los plug-ins/XCloner en mi wordpress.
I have tried both installing from inside my wordpress/add new plugin option and downloading in the site, uncompressing, uploading to the right section, and giving permissions to the administrator/backups directory.

 

He intentado instalar tanto desde el interior de mi wordpress / opcion añadir nuevo plugin y descargando en el sitio, descomprimir, subir a la sección correcta, y dar permisos al directorio administrator/backups.

 

Should I do something else? or may be I am doing something wrong. Any ideas are welcome.

 

¿Debo hacer algo más? o puede ser que estoy haciendo algo mal. Todas las ideas son bienvenidas.
Geppettvs! The Nuvogger (formerly known as "LeMagnifique!") Life's a bitch... then you die... http://geppettvs.x10.mx
January 5, 2011
11:13 am
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XCloner! Support
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Hi there! You should check your site error log, the 500 error message is detailed there, as a hint, try and apply 755 permissions on your wp-content/ and wp-content/plugins folders and see if it helps

 

Regards, Ovidiu

Please consider our XCloner Premium Support or making a Donation XCloner.com – Backup Made Easy!
January 5, 2011
5:24 pm
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LeMagnifique
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January 5, 2011
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Hi Ovidiu, Thanks for your answer.

Hola Ovidiu, Gracias por tu respuesta.

 

Unfortunately it didn't the trick. The wp-content folder was already having 755 permissions but the plugins folder inside didn't. So I changed the permissions as you suggested but it dropped the same error again.

Desafortunadamente eso no hizo el truco. La carpeta wp-content ya tenia permisos 755 pero la carpeta plugins en su interior no. Asi que cambie los permisos como tu sugeriste pero me arrojo el mismo error otra vez.

I have checked the error log file and it is pointing to some errors related to the sql database and relationships, nothing about the XCloner plugin. Should I look for anything different?

Ya he checado el archivo de registro de error y apunta a algunos errores relacionados a la base de datos sql y relaciones, nada acerca del plugin XCloner. Deberia buscar por algo distinto?

Thanks in advance!

Gracias anticipadas!

Geppettvs! The Nuvogger (formerly known as "LeMagnifique!") Life's a bitch... then you die... http://geppettvs.x10.mx
January 5, 2011
7:28 pm
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XCloner! Support
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Try checking with your hosting support, they should be able to tell you what is the exact cause of that error. Again, usually this is a permissions thing, try applying same permissions on the wp-content/plugins/xcloner-backup-and-restore as well as files inside it

 

Ovidiu

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February 11, 2011
2:44 am
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Quibbler
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February 5, 2011
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XCloner! Support said:

Hi there! You should check your site error log, the 500 error message is detailed there, as a hint, try and apply 755 permissions on your wp-content/ and wp-content/plugins folders and see if it helps

 

Regards, Ovidiu


Where is the "site error log" stored?  I have found files named error_log in several places, but none contain any messages from xCloner.
February 11, 2011
9:36 am
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XCloner! Support
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Quibbler: try and check with your hosting provider, they should be able to tell you where your main site error log is located and where you can see it.

 

Again, usually if you are receiving a 500 error when you are trying to access XCloner for the first time, it is usually related to a permission issue, so applying 755 or 750 on these folders should help:

  • wp-content
  • wp-content/plugins
  • wp-content/plugins/xcloner-backup-and-restore 

 Ovidiu

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February 11, 2011
10:12 am
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Quibbler
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February 5, 2011
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Thank you for your response.  All of the directories you mentioned already have permissions set at 755.  Note that I am certain that it is not a host configuration issue because I have another site on the same host and in the same filesystem.  I have used xCloner to backup that other site without any error messages.

 

What else might cause the problem?

 

Is there a way to get xCloner to be more specific about what operation it was attempting to process when the server returned the error?

February 11, 2011
10:20 am
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XCloner! Support
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We need to know at what step do you get that error exactly? I was under the impression it was when you are trying to open it? If so, that is usually related to the XCloner login

Again, the error logs would be very helpfull as all 500 errors are detailed there

 

Ovidiu

Please consider our XCloner Premium Support or making a Donation XCloner.com – Backup Made Easy!
February 11, 2011
10:33 am
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Quibbler
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February 5, 2011
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I think the problem is not related to login because it claims to have successfully bascked up a couple of the databases.  So by exclusion I suspect it is related to backing up the file system.

February 11, 2011
10:58 am
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XCloner! Support
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September 26, 2010
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Ah, now we are getting somewhere 🙂

Could you try and install the XCloner version 3.0 available here http://wordpress.org.....ownload/ , and try to generate a backup with that

 

Let me know if you have any further issues, and if so, please post a screenshot with the error. One more thing i advise is to try and exclude large files when creating a backup, XCloner 3.0 has an automatic option for excluding them if you check the XCloner Config System tab

 

Ovidiu

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