Privacy Policy

This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from Users (that’s you) of XCloner . This privacy policy applies to all of the products and services offered by XCloner (“XCloner”).

OUR PROMISES

1. Strong Data Security. We will protect your data like it’s our own.

2. Minimal Data Collection. We don’t collect more info than what’s needed to improve your experience and deliver XCloner.

3. Sensible Data Use. We will only use your data to improve your experience and deliver XCloner. We will NEVER sell or share your personal data to anyone other than the trusted partners we use as described below.

4. Clear Communication. We’ll do our best to communicate in a clear and concise way at all times.

5. No Spam. You decide what and how you hear from us. You can unsubscribe anytime you want.

YOUR RIGHTS

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used (like this privacy policy).
  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through your account if you are a customer or account holder).
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
  • The right to stop direct marketing messages, which you can do by unsubscribing to our emails via the unsubscribe link at the bottom and to withdraw consent for other consent-based processing at any time.
  • The right to request that we transfer or port elements of your data either to you or another service provider.

If you want to exercise your rights, have a complaint, or just have questions, please contact us via email at info[email protected].

PROTECTING YOUR PRIVACY

At XCloner we are committed to protecting the privacy and security of our customers and site visitors. The XCloner team members are customers themselves of other internet sites – so we appreciate and respect how important privacy is.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

For all our services, the data controller — the company that’s responsible for your privacy— is XCloner.

HOW WE COLLECT INFORMATION

Personal Identification Information

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain XCloner related activities. We may collect personal identification information from Users in a variety of ways, including, but not limited to:

  • When Users visit our website.
  • When Users place an order.
  • When Users interact with the features and resources we make available on XCloner.com.

Users may be asked for, as appropriate:

  • Name
  • Email address
  • Mailing address
  • Billing Address
  • Phone number
  • Credit card or other payment details
  • Tax Identification for your business (i.e. VAT)

You don’t have to give us any of this personal information but if you don’t, you may not be able to make a purchase from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.

Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with XCloner. Non-personal identification information may include:

  • Browser name
  • Computer type
  • IP Address
  • Technical information about Users means of connection to XCloner such as the operating system and the Internet service providers utilized

HOW WE USE COLLECTED INFORMATION

We use your information in a number of different ways and this depends on the type of information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use this data.Why?
Bill your purchases to you.We must do this to complete the purchase process. It’s not possible process your order and assign privileges to your account if we don’t use your name and contact details.
Send you service messages by e-mail or through our website, such as invoices.We must do this to inform you of your transactions, notify you of billing problems, etc…
Sending you information by email about our new products and services.To keep you up to date. We only send this with your permission.
Fraud prevention and detection.To prevent and detect fraud against either you or XCloner.
Finding out what you, and other customers, like.To ensure we are giving you what you want, and to stay relevant to your needs.

Your payment information and billing history.

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to deliver XCloner.

How we use your this data.Why?
Take payment, and give refunds.We must do this to complete and modify purchases, including recurring monthly payments.
Upgrade or downgrade your plan.We must do this to modify subscriptions/plans, including recurring monthly payments.
Fraud prevention and detection.To prevent and detect fraud against either you or XCloner.
Find out what you, and other customers, like.To ensure we are giving you what you want and identify popular products and services.

Your contact history with us

What you’ve said to us — for example, in a support ticket, in an email, or on social media.

How we use this data.Why?
Reply to messages sent to us.We must do this to resolve issues you experience with our service or answer questions.
Learn from past experiences.So that, when you contact us, you get the best possible customer service.
Improve our products and offerings.So that, based on your feedback, we can make XCloner more in line with what you are looking for and need.

Information about you, your phone or laptop, and how you use our website and app

The information you give us when you browse our site or use XCloner, including your IP address and device type and, if you choose to share it with us, your location datas well as how you use our website and app.

How we use this data.Why?
Improve XCloner.To give you the best possible experience.
Personalize XCloner.We may use your information to understand how you use the services and resources provided on XCloner, and to provide an optimal and personalized experience.
Protect our website.To prevent and detect fraud against either you or XCloner, and to meet our legal obligations about looking after your data

Your responses to surveys, competitions, and promotions

How we use this data.Why?
Run a survey, competition or promotion.We do this to identify popular features and to notify contest/promotion recipients of the results.

HOW WE PROTECT YOUR PERSONAL INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on XCloner.

We will protect your information with the same tools we use to protect the service itself.

KEEPING YOUR PERSONAL INFORMATION

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our support team) for as long as is necessary to provide support-related reporting and trend analysis only. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

SHARING YOUR PERSONAL INFORMATION

We want to earn and maintain your trust. An essential part of this goal is our promise to never sell nor share any of your personal data to any third party including your name, address, email address or credit card information. We use a select number of trusted external service providers for certain technical data analysis, processing and/or billing/invoicing. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and when possible we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.

We might share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to process your payments and/or subscription fees, such as payment service providers.
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
  • Credit reference agencies, law enforcement, and fraud prevention agencies, so we can help tackle fraud.

We may provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

CHANGING OR DELETING YOUR PERSONAL INFORMATION

All users of XCloner may make changes or updates to their personal information at anytime by logging in and selecting Account from the menu.

To request deletion of your personal information, please contact us using the information at the bottom of this page.

HOW TO STOP MARKETING MESSAGES

If you have given your consent, we’ll send you marketing messages by email to keep you aware of what we’re up to and to help you see and find our new features and resources.

You can stop receiving marketing messages from us at any time. You can do this in one of 2 ways:

  • By clicking on the ‘unsubscribe’ link at the bottom of any marketing email.
  • By contacting us using the information at the bottom of this page.

Once you do either of these, your profile will be updated to ensure you don’t receive further marketing messages.

Please note that, as XCloner comprises several inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

In addition, unsubscribing from marketing messages will not stop critical service communications (such as order/billing updates).

SAFE HARBOR ENFORCEMENT

XCloner uses a self-assessment approach to assure compliance with this privacy policy. All of our upstream data and payment gateway providers are Safe Harbor members and we periodically verify their continued enrollment in and conformity with the Principles of Safe Harbor. Should you have any concerns, please contact us with the appropriate information and we will investigate and attempt to resolve any complaints and disputes regarding the use and disclosure of personal information in accordance with the Principles of Safe Harbor.

THIRD-PARTY WEB SERVICES

Users may find advertising or other content on XCloner that link to the services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these third-party services and are not responsible for the practices employed by services linked to or from XCloner.

In addition, these services, including their content and links, may be constantly changing. These services may have their own privacy policies and customer service policies. Browsing and interaction on any other web services which have a link to XCloner, is subject to that web service’s own terms and policies.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. XCloner, its products and services are all directed to people who are at least 13 years old or older.

CAN-SPAM COMPLIANCE

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

COOKIES

Like most other website on the internet, we use cookies when you visit our site. Here is a list of cookies that we use:

  • _ga: This cookie is used by Google to anonymously track site usage.
  • _gtm: This cookie is used by Google to anonymously track site usage.
  • _gat: This cookie is used by Google to anonymously track site usage.

By using our site, you agree to us placing these cookies on your device and accessing them when you visit the site in the future.

If you want to delete any cookies that are already on your computer or block future cookie use, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ .

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete user experience that we pride ourselves on providing our customers.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of XCloner at https://xcloner.com/terms-of-service.

CHANGES TO THIS PRIVACY POLICY

XCloner has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of the XCloner website and revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this XCloner, you signify your acceptance of this privacy policy and our terms of service. If you do not agree to this policy, please do not use XCloner. Your continued use of XCloner following the posting of changes to this policy will be deemed your acceptance of those changes.

HOW TO CONTACT US

If you have any questions about this Privacy Policy, the practices of XCloner, or your dealings with XCloner, please contact us at:

XCloner, https://xcloner.com
W231 N7956 Martin Ct, Sussex, WI, USA 53089
+1 (262) 207-4083 | [email protected]

This document was last updated on May 7, 2020.