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is_file function parsererror Invalid JSON
January 23, 2013
9:15 am
New Member
Forum Posts: 1
Member Since:
January 23, 2013
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I have a big problem making backup of my website. I have the error shown below.


There was an error retrieving the JSON data from the server, try again or
contact the developers!
Details: parsererror — Invalid JSON:
Warning: is_file() []: open_basedir restriction in effect.
File(/media) is not within the allowed path(s):

XXXXX is my username 


I already contacted my hosting provider and they say the backup want to access/check to /media which

is not accessable. I configured the backup location ok in XCloner because in phase 1 it makes a backup of the database tables and stores it on the right location.

Can you help me please


Johan den Boer

January 23, 2013
12:34 pm
Ovidiu Liuta
Forum Posts: 2484
Member Since:
September 26, 2010
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Your Backup Start Path is not correct, please use full server paths to referece that, usually XCloner does that if you reinstall it!

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