There was an error retrieving the JSON data from the server, try again | General Questions and Support | Forum Archive

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There was an error retrieving the JSON data from the server, try again
January 8, 2014
7:51 pm
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Taking
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January 8, 2014
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Hi there i have just had to do a restore to the site from one week ago, the site gives a blank screen on many of the links stating error message 404 - Category not found.

 

Furthermore the xcloner back up does not work providing the following message:


There was an error retrieving the JSON data from the server,
try again or contact the developers!

 

Details: parsererror -- Invalid JSON: Error(Jan 7, 2014 @
16:02:52) - Invalid query: The 'SHOW PROFILE' feature is disabled; you need
MySQL built with 'enable-profiling' to have it working
{"tableName":"TABLE_STATISTICS","databaseName":"information_schema","totalRecords":"73916","startAtLine":134,"startAtRecord":10000,"dumpfile":"\/home2\/takingho\/public_html\/administrator\/backups\/information_schema-sql.sql","dbbackup_comp":"","dbbackup_drop":""}

 

JSON url:
index2.php?task=recurse_database&nohtml=1&dbbackup_comp=&dbbackup_drop=&startAtLine=116&startAtRecord=40000&dumpfile=/home2/takingho/public_html/administrator/backups/information_schema-sql.sql

 

Click to Retry >>"

 

can anyone help

January 9, 2014
5:45 pm
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Ovidiu Liuta
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September 26, 2010
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To fix this, simply go in the XCloner COnfig->System tab area and set Backup Mode option to Normal, then try again the restore process.

January 9, 2014
6:11 pm
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Taking
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XCloner! Support said:

To fix this, simply go in the XCloner COnfig->System tab area and set Backup Mode option to Normal, then try again the restore process.


not sure where you mean. 

 

i have gone into the system tab and then down to the Backup Refresh Mode tab, i changed the settings from Ajax to normal  aand then ran the back yo again.

 

Yes it worked fine, it would appear to have fixed the issues

 

thanks a lot for your help.

January 17, 2014
7:49 pm
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CJ
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January 17, 2014
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this did not work for me.  got that JSON error ... then turned "normal on"  (you need to be more precise with your instructions, guys) ... then tried to start the backup (clone) ... after 15 mins of my dashboard page going crazy with refreshes ...  (and what ... I can't leave the page??) ... then the page goes blank.

When I return, I cannot tell if this backed up or not. All indications are that this is not backed up.

really bad.

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