Automated deletion of files by hosting company | Joomla Support | Forum Archive

I installed today xcloner 3.4. After some minutes I could not open the component because of an error. After examine the error I saw that the RAR.php was not in the restore folder present! I thought that maybe during installation something happened. I checked the package and saw there was there. So I uploaded it again. While in that folder I saw also that the other file was missing as well. The file XCloner.php. After uploading again both files the component worked. Five minutes later I got the same error. I checked for the files and they ere gone again. So I called the hosting company. They said that these two files have a bug or something like that and that fore they were quarantined. Anyone faced the same problem! I really do not know what to tell them to place the files back in the restore folder!