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Backup page freezes after a while
April 12, 2013
12:43 pm
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Kerwejugend
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Hello everybody!

 

After my first problem (an error with JSON data) and its solving by changing Backup Refresh Mode to Normal, I'm getting my second problem now:

 

After the backup progress has started, it works a while and then it stops abruptly. Please take a look at the attached screenshot to get what I mean…

 

[Image Can Not Be Found]

 

What can I do?

 

Many thanks in advance!!

Best regards,

Stefan

April 13, 2013
5:33 am
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Ovidiu Liuta
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Could you post here a screenshot with your JSON error message? The current issue you have is probably related to a server timeout which JSON method deals best.

April 20, 2013
6:05 pm
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Kerwejugend
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Sorry for coming back a little late, I was quite busy... Of course. Here it is:

 

There was an error retrieving the JSON data from the server, try again or contact the developers!

Details: error -- undefined

JSON url: index2.php?option=com_cloner&task=refresh&json=1&startf=7200&lines=22887&backup=backup_2013-04-20_20-03_www.die-kerwe.de-sql-nodrop.tar&excl_manual= 

Click to Retry >>

April 20, 2013
7:26 pm
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Ovidiu Liuta
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Did you retry the backup process by clicking the Retry link? Also, how much disk space do you have available?

April 22, 2013
1:40 pm
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Kerwejugend
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Of course I tried. But the error occurs everytime at the same point.

And I have about 10.000 MB disc space free.

April 22, 2013
7:02 pm
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Ovidiu Liuta
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K, try and open the administrator/backups/perm.txt file and look betweek lines 7200 and 7300, do you notice any large files you could exclude?

April 24, 2013
7:12 am
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Kerwejugend
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Alright, I unchecked download files and images and now it's working.

 

Thank you!

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