The free forums are no longer in use. It remains available as read-only archive.
Log In
Home
1:48 pm
May 25, 2011
Offline
After viewing many posts here witthout finding a solution, I'm writing here.
I installed xcloner 3.0 component on my joomla remote installation. Install went ok.
Then, going to component menu link, l get an "internal server error". Tried many times to change folder permissions in various ways, as suggested in other posts but without results.
Server log errors:
| [Wed May 25 15:18:36 2011] [error] [client 94.87.92.162] Premature end of script headers: index.php, referer: http://www.petronehospitaldiv.com/administrator/index.php?option=com_xcloner-backupandrestore |
| [Wed May 25 15:18:36 2011] [error] [client 94.87.92.162] suexec policy violation: see suexec log for more details, referer: http://www.petronehospitaldiv.com/administrator/index.php?option=com_xcloner-backupandrestore |
Joomla 1.5.23
PHP Version 5.2.17
Mysql 5.1.56
Apache/2.2 on Unix
thanks in advance
Marco
2:42 pm
September 26, 2010
Offline
Hi Marco, please try and apply 755 permissions on the following folders:
administrator/components/
administrator/components/com_xcloner-backupandrestore/
All 500 errors are logged inside your site error log, you might want to check the full error message there. Additionally you can also contact your hosting support to help.
Regards, Ovidiu
2:55 pm
May 25, 2011
Offline
Hi Ovidiu,
as I already wrote, I read all the previous posts regarding this kind of issue, and tried to change the permissions the way you suggest, but with no success.
And I copied the error log as well in my first post...
3:25 pm
September 26, 2010
Offline
My bad, just noticed the error "suexec policy violation: see suexec log" error, seems to be related to a suexec issue, try and change the files owner/group from the administrator/components/com_xcloner-backupandrestore/ folder so they match your account.
The owner/group could be the one of the apache user and they got assigned when you installed the XCloner component, might want to fix that on your server.
Ovidiu
1:58 pm
May 25, 2011
Offline
So you mean I have to try various permissions settings until I catch the right one? Any hint?
Thanks
Marco
2:14 pm
May 25, 2011
Offline
...anyway, I tried any possible combination leaving only 5 as last digit (public) and changing owner and/or group digits. Nothing changes (except some 404 errors in some cases)
What else can I do?
2:38 pm
September 26, 2010
Offline
I was not referring to the directory/files permissions, but the owner/group of those files http://www.tuxfiles......owner.html
Anyway, i don't think you can change those manually unless you have admin access to the server, so try and contact your hosting support to fix that for you.
If it still does not work, then simply uninstall XCloner, and install it by using the Joomla ftp layer option activated(check for ftp option in the Joomla Global Config) so the files owners/groups match the ftp user.
Ovidiu
10:09 am
May 25, 2011
Offline
I activated the ftp layer on global conf.
As i try to install the component, i get this error:
- JFTP::mkdir: Bad response
- JFTP::mkdir: Bad response
- Unable to create destination
If I deactivate the ftp layer, the component seems to be installed correctly, but when I try to get to xcloner I have again the server error....
what can i do?...
1:10 pm
September 26, 2010
Offline
Make sure your ftp details are correct, especially the ftp ROOT path.
If you still can't make that work, then you can simply upload the extension files inside the administrator/components/com_xcloner-backupandrestore folder and then access that location directly in your browser.
Ovidiu
All RSS1 Guest(s)
