Error Starting Backup | Joomla Support | Forum Archive

Hi First time using this, so have no idea, would appreciate any help

There was an error retrieving the JSON data from the server, try again or contact the developers!

Details: parsererror -- Invalid JSON: TAR error: Unable to open file 'index.php_sucuribackup.1365504744' in binary read mode
TAR error: Unable to open file 'libraries/loader.php_sucuribackup.1365504758' in binary read mode
TAR error: Unable to open file 'libraries/platform.php_sucuribackup.1365504758' in binary read mode
TAR error: Unable to open file 'libraries/import.php_sucuribackup.1365504758' in binary read mode
TAR error: Unable to open file '3274693827installation/index.php_sucuribackup.1365504762' in binary read mode
{"backupSize":"5632512","percent":"0","option":"com_cloner","task":"refresh","json":"1","startf":100,"lines":"12172","backup":"backup_2013-04-09_22-11_www.hotelpenaga.com-sql-nodrop.tar","excl_manual":""}

JSON
url:
index2.php?option=com_cloner&lines=12172&task=refresh&backup=backup_2013-04-09_22-11_www.hotelpenaga.com-sql-nodrop.tar&excl_manual=