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Error when generating backup
May 25, 2015
8:21 pm
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LeonC
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May 25, 2015
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I have migrated to Joomla 3.4.1 and installed XCloner 3.5.2.

When generating a backup, I get the error "There was an error retrieving the JSON data from the server, try again or contact the developers!"

 

I have contacted my hosting parter who has increased the PHP setting "upload_max_filesize" to 128Mb, but this has made no difference.

 

What else can be done to solve this problem?

 

Thanks

May 27, 2015
12:18 pm
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Ovidiu Liuta
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Hi there. Try and change Backup Mode to Normal in XCloner Config->System tab and see if you get anymore issues. 

 

Additionally, you should also try and set the Files to Process per Request to a lower value like 50.

 

Hope it helps. Ovidiu

June 3, 2015
12:36 am
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LeonC
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XCloner! Support said:

Hi there. Try and change Backup Mode to Normal in XCloner Config->System tab and see if you get anymore issues. 

 

Additionally, you should also try and set the Files to Process per Request to a lower value like 50.

 

Hope it helps. Ovidiu


Changing the Backup Mode does allow the backup to complete - however, it's much slower.

 

Changing the File to Process to a lower value has no effect at all - the backups still fail.

 

Regards

Leon

June 3, 2015
8:25 pm
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Ovidiu Liuta
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Have you set the compress backup option to Enabled?

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