JSON data error - Unable to backup Joomla site | Joomla Support | Forum Archive

The free forums are no longer in use. It remains available as read-only archive.

Avatar
Lost password?
Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
The forums are currently locked and only available for read only access
sp_TopicIcon
JSON data error - Unable to backup Joomla site
February 18, 2013
9:15 am
Avatar
Omo
Member
Members
Forum Posts: 7
Member Since:
February 18, 2013
sp_UserOfflineSmall Offline

I just installed xcloner and attempted to the first backup and getting the error below.
Any help will be appreciated...

There was an error retrieving the JSON data from the server, try again or contact the developers!

Details: index2.php?task=recurse_files&mode=&nohtml=1 

Click to Retry >>

February 18, 2013
2:01 pm
Avatar
Ovidiu Liuta
Admin
Forum Posts: 2484
Member Since:
September 26, 2010
sp_UserOfflineSmall Offline

Try and switch the Backup Mode to Normal in your XCloner Config System tab and see if it helps!

February 18, 2013
8:34 pm
Avatar
Omo
Member
Members
Forum Posts: 7
Member Since:
February 18, 2013
sp_UserOfflineSmall Offline

XCloner! Support said:

Try and switch the Backup Mode to Normal in your XCloner Config System tab and see if it helps!


I tried that and now xcloner is now reporting "Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data"

 

I am unable to go past this error. I tried on safari, IE, and Chrome, same issue.

February 19, 2013
3:55 pm
Avatar
Ovidiu Liuta
Admin
Forum Posts: 2484
Member Since:
September 26, 2010
sp_UserOfflineSmall Offline

Try decreasing the Files to process per Session option to a lower value like 25 and see if it helps!

February 20, 2013
3:58 am
Avatar
Omo
Member
Members
Forum Posts: 7
Member Since:
February 18, 2013
sp_UserOfflineSmall Offline

XCloner! Support said:

Try decreasing the Files to process per Session option to a lower value like 25 and see if it helps!


Same error. I even decreased database request and ncreased time between request from 1 ms to 5ms.

February 21, 2013
11:49 am
Avatar
Ovidiu Liuta
Admin
Forum Posts: 2484
Member Since:
September 26, 2010
sp_UserOfflineSmall Offline

could you post a screenshot with the full error please?

February 21, 2013
2:52 pm
Avatar
Omo
Member
Members
Forum Posts: 7
Member Since:
February 18, 2013
sp_UserOfflineSmall Offline

Here you go...

 

XClonerImage Enlarger

February 21, 2013
3:52 pm
Avatar
Ovidiu Liuta
Admin
Forum Posts: 2484
Member Since:
September 26, 2010
sp_UserOfflineSmall Offline

Switch the Backup Archive option back to No and try again. If it still does not work, change the Backup Mode option to Normal and see how it goes...

 

Ovidiu

February 22, 2013
4:17 am
Avatar
Omo
Member
Members
Forum Posts: 7
Member Since:
February 18, 2013
sp_UserOfflineSmall Offline

Switch the Backup Archive option back to No and try again - Same result

If it still does not work, change the Backup Mode option to Normal and see how it goes - Screen goes blank after I press continue in the Back up screen.

February 23, 2013
3:45 pm
Avatar
Ovidiu Liuta
Admin
Forum Posts: 2484
Member Since:
September 26, 2010
sp_UserOfflineSmall Offline

Do you have any security plugins installed on your site? Also, what is your max_execution_time value from the php.ini file?

Forum Timezone: America/Chicago
Most Users Ever Online: 867
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
mlguru: 30
Django29: 29
Andy: 21
D: 21
Marcus: 20
Jamie F: 19
Member Stats:
Guest Posters: 738
Members: 10030
Moderators: 2
Admins: 3
Forum Stats:
Groups: 3
Forums: 7
Topics: 2397
Posts: 8236
Newest Members:
Omar Vera
Moderators: TriP: 0, Steve Burge: 0
Administrators: Ovidiu Liuta: 2484, Victor Drover: 1, Valentin Barbu: 0