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JSON error
September 1, 2014
8:29 am
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Ervin
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Hello!

U use joomla 2.5.25 and php 5.3.25. Xcloner work normaly, but today for create backup display

There was an error retrieving the JSON data from the server, try again or contact the developers!

Details: error -- undefined

JSON
url:
index2.php?option=com_cloner&task=refresh&json=1&startf=4800&lines=22324&backup=backup_2014-09-01_10-18_website.com-sql-nodrop.tar&excl_manual=

 

What is wrong?

September 1, 2014
10:18 am
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Ovidiu Liuta
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Did you check the disk space available?

 

Did you try clicking the Retry link below that error?

 

You can switch the Backup Mode to Normal in XCloner Config->System tab and see if it helps.

 

Ovidiu

September 1, 2014
10:22 am
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Ervin
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Yes, I try, but error display once again and once again. Error dosplay min 20 times. Hoster not limited file site. A month ago this work normaly, without error. Backup is size cca. 1.5Gb and not compresed

September 1, 2014
3:34 pm
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Ovidiu Liuta
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Try setting the 'Files to process per session' option to a lower value like 25 in your XCloner Config->System tab and see if it helps...

September 1, 2014
4:03 pm
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Ervin
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Nothing. Default set to 100 and last month work, today not work. Set to 20, 10, nothing

September 4, 2014
5:51 pm
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Ervin
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I solved problem. Backup Refresh Mode switch to Normal and now create backup without error. If maybe problem in new joomla 2.5.24 or gantry framework?

September 5, 2014
10:50 am
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Ovidiu Liuta
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Not sure, but if you like, feel free to open a support ticket and we can look into the issue.

September 5, 2014
10:57 am
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Ervin
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Sorry, but I not acces to Ticket. I'm not donatin, only translate xCloner some time ago.

September 5, 2014
11:44 am
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Ervin
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In error log found this:

client denied by server configuration: /var/www/vhosts/mywebsite.com/httpdocs/administrator/components/com_xcloner-backupandrestore/index2.php, referer: http://www.mywebsite.....index2.php

September 5, 2014
6:29 pm
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Ovidiu Liuta
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Probably a mod_security rule that denies XCloner request to the server, so it might be worth looking into it.

 

Ovidiu

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