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premium support not working for me
August 31, 2014
6:25 pm
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michael green
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Forum Posts: 5
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August 19, 2014
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Hello, does any one know how to make a clone. I've been trying for 3 weeks without success and only received 3 vague responses via premium which I'm surprised because of the good rating on joomla feedback..does anyone know how to make a clone..I've copied the tar, X cloner files into my public html...then added the backup to the same folder via http://ftp...ran the script...was sent a video about backups..but I'm trying to clone..video said to drop all tables...so I did...then continued to click database bsckup...received some errors...does anyone know if I missed any steps. Thanks

September 1, 2014
10:17 am
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Ovidiu Liuta
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Forum Posts: 2484
Member Since:
September 26, 2010
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Hi Michael, as explained in the support ticket, the issue you have is that somehow the backup you've created did not contain the mysql backup, either you've excluded it or it was unchecked by default, i have sent you more details about the issue in the support ticket.

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