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error retreiving the JSON data from the server
April 6, 2011
1:33 pm
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Charlie
Towson, Maryland
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March 29, 2011
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While trying to run backup the following error is displayed...

There was an error retreiving the JSON data from the server, try again or contact the developers!

Details: parsererror -- Invalid JSON: Error(Apr 6, 2011 @ 06:31:21) - Invalid query: The 'SHOW PROFILE' feature is disabled; you need MySQL built with 'enable-profiling' to have it working {"endDump":1,"tableName":"","databaseName":"","totalRecords":null,"startAtLine":32,"startAtRecord":0,"dumpfile":"\/home\/content\/79\/7560379\/html\/administrator\/backups\/information_schema-sql.sql","dbbackup_comp":"","dbbackup_drop":""}

JSON url: index2.php?task=recurse_database&nohtml=1&dbbackup_comp=&dbbackup_drop=&startAtLine=15&startAtRecord=0&dumpfile=/home/content/79/7560379/html/administrator/backups/information_schema-sql.sq

I tried lowering the "files to process per request" to 50, "Split Backup Archive if size larger than" 50mb, and I set "compress backup files" to no. Still no success.

Any Suggestions?

Thank you,

Charlie

April 6, 2011
2:01 pm
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Ovidiu Liuta
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September 26, 2010
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Hi Charlie! The error you have there is related to the mysql server install, it seems XCloner is unable to run the "SHOW PROFILE" query needed for the table structure export, you need to adjust your Mysql install so the enable-profiling option is Enabled.

If you have support for the mysqldump server option, you could check the Active checkbox near it inside the XCloner Config area and see if it helps.

 

Ovidiu

April 8, 2011
5:14 pm
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Hi! I have the same error but with a different description:

JSON url:
index2.php?option=com_cloner&task=refresh&json=1&startf=300&lines=8626&backup=backup_2011-04-08_13-03_www.dylpublicidad.com-sql-nodrop.tar&excl_manual=

 

Any help? I've tried enabling and disabling the Mysqldump and still the same error.

Thanks.

April 8, 2011
5:21 pm
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Hi! Reducing the parts to process to 50 solves the problem!! Thanks anyway.

Bye!

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