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error retrieving the JSON data
November 3, 2011
1:52 pm
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Julian
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Hi, 

I am trying to run my first backup and ran into an undefined error while trying to access my JSON data. Here's the error message:

 

There was an error retrieving the JSON data from the server, try again or contact the developers!
Details: error -- undefined
JSON url: index2.php?option=com_cloner&task=refresh&json=1&startf=300&lines=2255&backup=backup_2011-11-03_09-41_www.localna8ion.com-sql-nodrop.tgz&excl_manual= 
Click to Retry >>

There was an error retrieving the JSON data from the server, try again or contact the developers!
Details: error -- undefined
JSON url: index2.php?option=com_cloner&task=refresh&json=1&startf=300&lines=2255&backup=backup_2011-11-03_09-41_www.localna8ion.com-sql-nodrop.tgz&excl_manual= 
Click to Retry >>
 

I have hit the Click to Retry link but the same error occurs.

 

Any ideas?

 

Thanks!

November 3, 2011
2:38 pm
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Julian
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I wanted to add that I just got almost the same error on a different domain/install of WordPress.

There was an error retrieving the JSON data from the server, try again or contact the developers!

Details: error -- undefined

JSON url: index2.php?option=com_cloner&task=refresh&json=1&startf=1100&lines=2640&backup=backup_2011-11-03_09-45_www.showcaserealtyservices.com-sql-nodrop.tgz&excl_manual= 

November 4, 2011
7:26 am
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Ovidiu Liuta
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Try and leave the Backup Compress option to No and see if you have anymore issues!

 

Ovidiu

November 4, 2011
11:29 pm
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Julian
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That fixed the problem for both sites. Thanks again!

Question: Is there something I need to do on my server to make the compression work? 

November 5, 2011
4:03 pm
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Ovidiu Liuta
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You could try setting the manual mode to No and enable the tar server utility(Active checkbox) and see if it helps. Increasing the php time limit execution helps also!

 

Ovidiu

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