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JSON ERROR- TIMEOUT
October 10, 2014
4:19 pm
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Judah
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Forum Posts: 10
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October 4, 2014
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Hello, 

I am trying to back up my single wordpress website and I keep on getting the below error. I have tried clicking on retry and it does not resolve the issue. 

 

There was an error retrieving the JSON data from the server, try again or contact the developers!

Details: timeout -- timeout

JSON url: admin-ajax.php?action=json_return&option=com_cloner&task=refresh&json=1&startf=350&lines=26910&backup=backup_2014-10-10_09-05_www.spanishvirtually.com-sql-nodrop.tar&excl_manual=

Response body: undefinedtimeout -- timeout

JSON url: admin-ajax.php?action=json_return&option=com_cloner&task=refresh&json=1&startf=350&lines=26910&backup=backup_2014-10-10_09-05_www.spanishvirtually.com-sql-nodrop.tar&excl_manual=

Response body: undefined 

Click to Reply >>

Screenshot of error: http://screencast.co.....6RtOMd4gJx

 

Any help is appreciated!

October 16, 2014
3:12 pm
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Ovidiu Liuta
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Forum Posts: 2484
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September 26, 2010
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Try and check with your hosting support, seems you have a timeout from the server. I would advise to try and decrease the Files to process per session option to a lower value in your XCloner Config and see if it helps.

Ovidiu

October 16, 2014
6:53 pm
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Judah
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Forum Posts: 10
Member Since:
October 4, 2014
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Thank you for the help! 

I reached out to my hosting company and they increased a bunch of items for me. 

I also located the overly large files that were being backed up (and caused the time out error)

Thanks!

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