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9:07 pm
Hello
i was using Xcloner for a while and it was working fine with the Cron who was saving all my files and send to Remote FTP.
i just moved to another hoster and then when the cron start the back-up it dosent finish it but when i do it manually
it s done well
i think ther is a probléme in the new hosting here is the information in info tab in Xcloner :
Can you telle me if this is what can be the probléme and how can i resolve it pls
Thank you.
9:03 am
September 26, 2010
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You can ask your hosting support to enable the exec function, however XCloner can function without that! Regarding the cron issue, you are probably running into a timeout, which cron command are you using?
Ovidiu
4:20 pm
I m using this command :
/usr/bin/php /home/ibergagc/public_html/wp-content/plugins/xcloner-backup-and-restore/cloner.cron.php
i hope that this is what u want know if not just let me know wher can i find it.
thank you
5:10 pm
September 26, 2010
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Yes, this is the command, do you have a log output from your cron scheduler? do you get any errors when running that command?
10:25 pm
HI
Thanks for your answear.
I checked the logs ther is no errors and i dont recieve any error when runing command that will be harder to recognize the probléme
without any clue 
NB : PHP safe mod or PHP v.5.2.17 can be reason ?
8:44 am
September 26, 2010
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Try and disable safe_mode and see if it helps! USually if there are no errors, you should still receive an output from when the process run, if you didn't get that, try and check with your hosting support to see if there is some other issue, make sure the php executable path is correct ( /usr/bin/php ?), otherwise better use
php /home/ibergagc/public_html/wp-content/plugins/xcloner-backup-and-restore/cloner.cron.php
as cron command
2:27 pm
Hello
Php open_basedir: & exec() function support: Back to green.
sorry for the delay but i spent most of theses days with my hoster technique assistance till the changed all values needed to make
Xcloner page info look greeny ;p as you can see on the picture below.
but still same probleme when i back up my tp manually it work fine no probléme i have 2.7Gb size what is correct size of all my files
but when i use the cron i get just 1.7Gb what is too less then it should be.
I activated the logs to help you dyagnostic the probleme you can download it here :
Xcloner Log when Manual backup is complete
Xcloner Log when the cron backup is not complete
Thanks for your support
7:09 pm
September 26, 2010
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Could you post a screenshot after your XCloner Config ->Cron tab as well as the cron scheduler command you used?
Ovidiu
9:25 pm
Hello
thanks for your help
her is a print screen of my cron tab page i think this is what u asked for !
the folders on excluded directories it's some folders that i had doubt it was the problém that bloque xcloner that why i exclude it.
11:16 pm
September 26, 2010
Offline
administrator/ folder should not be excluded! Make sure you update your autobkp config as well after all changes.
XCloner generates a file list with the items in the backup archive, location for it is administrator/backups/perm.txt inside each generated backup file, please open that and compare to see which items are missing from the backup to determine why you get different file sizes...
Ovidiu
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