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6:10 am
September 16, 2012
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Hi
I've checked with Bluehost support and they have told me that it is a database issue!
I'm thinking that I have backed up the database incorrectly in the first place?
I have a bunch of add-on domains that I think may have been included in the back up! How do I check that I have only backed up the site that I want?
6:40 am
September 16, 2012
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The domain I'm trying to clone is located at /home7/mysite/public_html, however there are other add-on domains that are located in sub-folders of public_html
How do I set up X Cloner to only clone the site that is in the root and not any of the sub folders?
I excluded all the other domains when crerating the back up, however I'm thinking that it is the databases that are causing issues?
8:04 pm
September 26, 2010
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You can exclude the files/tables related to the other sites from the XCloner Generate Backup screen.
Can you copy/paste here the error report related to your site to see if we can find the exact issue from that 500 error? Please run the script again then copy/paste the error code.
Just to be clear, you get that 500 error when you run XCloner.php first time in the browser or when you submit the restore form?
6:22 am
September 16, 2012
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Get this error message when I run the script in the browser:-
Internal Server Error
The server encountered an internal error or
misconfiguration and was unable to complete
your request.
Please contact the server administrator,
[email protected] and inform them of the time the error occurred,
and anything you might have done that may have
caused the error.
More information about this error may be available
in the server error log.
Additionally, a 500 Internal Server Error
error was encountered while trying to use an ErrorDocument to handle the request.
6:34 am
September 16, 2012
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I've checked the database name and it is the correct one and have also excluded all the sus-folders. Could it be the file permissions?
6:57 am
September 26, 2010
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Yes, try and apply 755 permissions on your restore folder, and 644 for the files inside, also delete any .htaccess located there.
Ovidiu
7:45 pm
September 16, 2012
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The clone folder was already set to 755. I can't change the folders inside to 644 for some reason. They revert back to 755? Deleted the .ht access but still not working?
5:34 am
September 16, 2012
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OK iI've set all the permissions but still no luck???
6:27 am
September 26, 2010
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I am afraid i am out of ideas, usually your hosting support should help you fix that as it's an error from their server, but if you like, feel free to open a support ticket and send me the site access details to see how we can help further...
Ovidiu
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