Backup Error: JSON url (Error -- undefined) | Page 2 | General Questions and Support | Forum Archive

The free forums are no longer in use. It remains available as read-only archive.

Avatar
Lost password?
Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
The forums are currently locked and only available for read only access
sp_TopicIcon
Backup Error: JSON url (Error -- undefined)
February 16, 2012
8:10 am
Avatar
Guest
Guests

Hi,

 

Did the restore on a local machine.

 

Seemed to go OK, files back, categories and posts back, I think.

 

However,  I am unable to login to my 'restored site' or, indeed, see anything except the front page of the site.

 

Pretty hopeless.  I am missing something here?

 

Cheers,

 

Mike

February 16, 2012
8:16 am
Avatar
Guest
Guests

In fact, I'm wrong - my files have not been uploaded at all.

 

The backup and restore process clrearly does not work.

 

Any backup solution has to be reliable - this doesn't appear to be.

 

Very disappointed.

February 16, 2012
8:53 am
Avatar
Ovidiu Liuta
Admin
Forum Posts: 2484
Member Since:
September 26, 2010
sp_UserOfflineSmall Offline

There might be several reasons of why the restore process might not work, one of them being that the restore backup archive is incomplete or corrupt, i would advise using a ftp client to download it from the original site and to try and open it.

 

Another reason might be the disk space from the original host, to make sure a backup gets completed succesfully, you need to recheck that as well.

 

You can also extract the backup archive manually, and then restart the restore process with "Skip files restore" option checked.

February 16, 2012
3:25 pm
Avatar
Guest
Guests

Hi,

 

Extracted the backup file - it is missing all uploaded files, images etc.  It just doesn't work.  I can't rely on a plugin that performs  like this, unfortunately.

February 16, 2012
4:32 pm
Avatar
Ovidiu Liuta
Admin
Forum Posts: 2484
Member Since:
September 26, 2010
sp_UserOfflineSmall Offline

As i said, if it does not work, there is probably a good reason somewhere.

While we do our best to try and support all issues that appear, without the users input we can't really provide any helpfull information.

We offer as well Premium Support, and I would be happy to check and fix the issue if it's the case.

 

Good luck! Ovidiu

February 16, 2012
4:50 pm
Avatar
Guest
Guests

Thanks for the offer - it's not working on all of my sites.

 

Don't have anymore time to waste.

 

I'll keep searching for something that works for me.

 

Thank you

Forum Timezone: America/Chicago
Most Users Ever Online: 867
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
mlguru: 30
Django29: 29
D: 21
Andy: 21
Marcus: 20
Jamie F: 19
Member Stats:
Guest Posters: 738
Members: 10048
Moderators: 2
Admins: 3
Forum Stats:
Groups: 3
Forums: 7
Topics: 2397
Posts: 8236
Newest Members:
Gayira Duncan
Moderators: TriP: 0, Steve Burge: 0
Administrators: Ovidiu Liuta: 2484, Victor Drover: 1, Valentin Barbu: 0