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4:47 pm
Hi it is my first post, after I installed Xcloner without no problem I get this error when I tried to make the first backup.
5:19 pm
September 26, 2010
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Seems to be a mysql error saying the mysql client run out of memory, i would suggest contacting your hosting support with it, they should be able to help you.
Ovidiu
6:18 am
Thanks for you answer
It means that the hosting is limiting our performance or resources? What is the correct complain about this issue? I just ask them why we are running out memory?
Thanks again
Blessings 
9:46 am
September 26, 2010
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Yes, send them that error and ask them if they can increase the sql memory limit for clients.
Ovidiu
12:31 pm
December 16, 2011
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I have a similar JSON error. What to do?
I've got to say, that I already made a working backup a few days ago and I was also able to clone it. Now I installed a new plugin to easily activate and deactive noindex and nofollow on posts and I get this error. Don't know if it has anything to do with it.
4:39 pm
September 26, 2010
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Seems to be a mysql error due to insuficient permissions to the mysql user, try and check with your hosting support if they can enable the "Show Profile" query for your mysql user/db.
Regards, Ovidiu
7:51 pm
December 16, 2011
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Fixed it by leaving out a database called "information schema" or something in the backup, which I didn't see in my cPanel and couldn't configure any permissions for.
3:32 pm
I have xcloner working on 4 sites on the same hosting platform – all with the same setup.
3 are working fine – I can do manual and cron backups.
On one site xcloner is not working:
"There was an error retrieving the JSON data from the server, try again or contact the developers!
Details: error — undefined
JSON url: index2.php?option=com_cloner&task=refresh&json=1&startf=200&lines=10514&backup=backup_2012-02-13_15-23_www.website.co.uk-sql-nodrop.tar&excl_manual= "
What is going on. I do not believe it is a mysql permissions problem or anything of the sort.
Xcloner is working fine on 3 other sites with exactly the same setup as the one that does not work.
Any suggestions, please?
Thank you,
Mike
7:51 pm
September 26, 2010
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From the looks of the error, you are running to a server timeout which might be caused if you are trying to backup some large files.
Try increase the max_execution_time php.ini variable limit for your site, as well as decrease the 'Files to Process per session' option to a lower number in XCloner Config System tab
XCloner can run on almost all servers that support PHP, however dealing with execution timeouts is depentend on each hosting setup.
Ovidiu
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