error retrieving the JSON data from the server | Page 2 | General Questions and Support | Forum Archive

Hi, first of all thank you for the great backup tool.

Second, since few weeks (it's been already a year almost I use XCloner, there was never any problem) I'm not able to do backups, every time there is an error that pops up, here it is:

There was an error retrieving the JSON data from the server, try again or contact the developers!

Details: error -- undefined

JSON url: index2.php?task=recurse_files&mode=&nohtml=1

Idea ? this due to what ? thx.

it doesn't help,

it tells me that it tries to retrieve the URL on my web server with the index2.php at the end and that the content could not be delivered due to the following condition: Timeout while reading response from Server.