There was an error retrieving the JSON data from the server | General Questions and Support | Forum Archive

The free forums are no longer in use. It remains available as read-only archive.

Avatar
Lost password?
Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters – maximum search word length is 84 characters
The forums are currently locked and only available for read only access
sp_TopicIcon
There was an error retrieving the JSON data from the server
September 7, 2012
11:39 am
Avatar
LAHAYE
Member
Members
Forum Posts: 9
Member Since:
September 7, 2012
sp_UserOfflineSmall Offline

Hello there !

 

I'm using Xcloner since… one hour ^^” And during a backup, i've seen this message :

 

There was an error retrieving the JSON data from the server, try again or contact the developers!


Details:
error — undefined

JSON
url:
index2.php?option=com_cloner&task=refresh&json=1&startf=3500&lines=6739&backup=backup_2012-09-07_13-31_hassisol.fr-sql-nodrop.tar&excl_manual=

 

¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥

 

Any idea ???

September 7, 2012
7:50 pm
Avatar
Ovidiu Liuta
Admin
Forum Posts: 2484
Member Since:
September 26, 2010
sp_UserOfflineSmall Offline

Please open the administrator/backups/perm.txt file and look between lines 3500 and 3600, do you notice any large files you could exclude from your backup? Ovidiu

September 8, 2012
12:17 am
Avatar
LAHAYE
Member
Members
Forum Posts: 9
Member Since:
September 7, 2012
sp_UserOfflineSmall Offline

Damned ! I haven't any perm.txt file in this folder – just the index.html :-/

So, thank you for the answer !

September 8, 2012
6:31 am
Avatar
Ovidiu Liuta
Admin
Forum Posts: 2484
Member Since:
September 26, 2010
sp_UserOfflineSmall Offline

Did you make any changes from the default XCloner config details? If not, then you should also see the backup_2012-09-07_13-31_hassisol.fr-sql-nodrop.tar file unless you have cleared that folder manually… otherwise, recreate the backup and follow my above advice…

September 8, 2012
11:09 am
Avatar
LAHAYE
Member
Members
Forum Posts: 9
Member Since:
September 7, 2012
sp_UserOfflineSmall Offline

I forgot to mention : the backup always stopped itself approximately at 40%.

September 8, 2012
8:56 pm
Avatar
brian h
Cincinnati, Oh
New Member
Members
Forum Posts: 1
Member Since:
September 8, 2012
sp_UserOfflineSmall Offline

I have the same issue, but I have nothing large between line 3500 and 3600

And if it helps at all, I am not on a dedicated server. That may be the issue and if so it's no big deal to me because it will still do the Database it self and I always download a >Zip of my website files every week manually anyway.

But any idea's would be cool as well 🙂

September 9, 2012
6:24 am
Avatar
Ovidiu Liuta
Admin
Forum Posts: 2484
Member Since:
September 26, 2010
sp_UserOfflineSmall Offline

Check as well your disk space, the 3500-3600 lines reference was only for that specific error return, notice the startf=3500 from the error details….

 

Ovidiu

September 14, 2012
6:19 pm
Avatar
LAHAYE
Member
Members
Forum Posts: 9
Member Since:
September 7, 2012
sp_UserOfflineSmall Offline

Like I said, the download of the backup stop itself at approximativly 40% why I haven't any perm.txt file in this folder.

Any idea ?

September 14, 2012
10:03 pm
Avatar
Bryan Smith
Member
Members
Forum Posts: 4
Member Since:
September 30, 2010
sp_UserOfflineSmall Offline

I've got a similar error.  Everything used to work fine on this site.  I just updated to Xcloner 3.1.  I don't manage the server though and there have been some issues lately on it.  How do I track down where this problem is coming from?

There was an error retrieving the JSON data from the server, try again or contact the developers!

Details: parsererror — Invalid JSON: TAR error: Unable to open file 'test_gd.php~' in binary read mode
{“backupSize”:”6669312″,”percent”:”0″,”option”:”com_cloner”,”task”:”refresh”,”json”:”1″,”startf”:100,”lines”:”11869″,”backup”:”backup_2012-09-14_15-58_cah.weber.edu-sql-nodrop.tar”,”excl_manual”:””}

JSON
url:
index2.php?option=com_cloner&lines=11869&task=refresh&backup=backup_2012-09-14_15-58_cah.weber.edu-sql-nodrop.tar&excl_manual=

September 15, 2012
8:10 am
Avatar
Ovidiu Liuta
Admin
Forum Posts: 2484
Member Since:
September 26, 2010
sp_UserOfflineSmall Offline

Seems you need to exclude this file test_gd.php~ from your backup, or adjust it's permissions to reable by all users.

 

 Ovidiu

Forum Timezone: America/Chicago
Most Users Ever Online: 867
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
mlguru: 30
Django29: 29
Andy: 21
D: 21
Marcus: 20
Jamie F: 19
Member Stats:
Guest Posters: 737
Members: 9955
Moderators: 2
Admins: 3
Forum Stats:
Groups: 3
Forums: 7
Topics: 2397
Posts: 8236
Newest Members:
Ich Meine
Moderators: TriP: 0, Steve Burge: 0
Administrators: Ovidiu Liuta: 2484, Victor Drover: 1, Valentin Barbu: 0