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8:10 pm
I have tried multiple times to install the newest version of Xcloner to my Joomla site, and it keeps giving me an error when I click on the xcloner component to start the backup utility. I have uninstalled it, and reinstalled it several times. I have uninstalled it and gone into the files to be sure that it has been completely removed under administrator/components/ and checked under /components. Every time I try to start the Xcloner, I get the following error:
Internal Server Error
The server encountered an internal error or
misconfiguration and was unable to complete
your request.
Please contact the server administrator,
[email protected] and inform them of the time the error occurred,
and anything you might have done that may have
caused the error.
More information about this error may be available
in the server error log.
Additionally, a 404 Not Found
error was encountered while trying to use an ErrorDocument to handle the request.
I am running Joomla 1.5.21
Apache version | 2.2.15 |
PHP version | 5.2.13 |
5:59 pm
XCloner! Support said:
Hi there! Usually what happens it that the administrator/components folder has incorrect permissions, so try setting them up to 755 and see if it helps
Regards, Ovidiu
The permissions on the administrator/components folder are already set to 755. This is not the problem. Any other ideas?
6:52 pm
I checked all permissions as listed above, and all were set correctly. Here are the error codes from the server error log:
[Tue Oct 26 13:43:06 2010] [error] [client 209.60.65.146] File does not exist: /home/ackcsco/public_html/shop/500.shtml, referer: http://shop.ackcsc.org/administrator/index.php?option=com_xcloner-backupandrestore
Tue Oct 26 13:43:06 2010] [error] [client 209.60.65.146] SoftException in Application.cpp:601: Directory "/home/ackcsco/public_html/shop/administrator/components" is writeable by group, referer: http://shop.ackcsc.org/administrator/index.php?option=com_xcloner-backupandrestore
Note:
I do have other websites on this same server that are working perfectly with the backup / restore software.8
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