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7:36 am
August 15, 2011
I'm getting the same JSON Error reported by other users ("There was an error retrieving JSON data from the server…"), but changing the Refresh Mode setting to Normal causes a different error ("Internal Server Error" — and there is nothing in the server logs to suggest what this might be). The Compress Backup Files setting is also off as recommended and all other settings are default. I have not been able to complete a backup yet. Thoughts?
10:36 am
August 15, 2011
The backup stalls during the db backup everytime (always after the 5th table). Here is the full error:
There was an error retrieving the JSON data from the server, try again or contact the developers!
Details: error -- undefined
JSON url: index2.php?task=recurse_database&nohtml=1&dbbackup_comp=&dbbackup_drop=&startAtLine=7&startAtRecord=450000&dumpfile=/home/content/62/3966862/html/administrator/backups/database-sql.sql
7:06 am
August 15, 2011
I'm not aware of any binary data being stored. It is a standard Joomla install with a few plugins.
I did try excluding the 5th and 6th tables to see if that would change anything, but the backup still got stuck at table 5. Not sure what that means? Should I try something else?
Side note: I was able to successfully run a backup by excluding the database.
11:57 am
August 15, 2011
Hi Ovidiu,
After some investigation, I found that it was the jos_bannertrack table that it was getting stuck on. This table is huge if you don't purge it occasionally, but once I did, the database part started working fine.
Now the backup seems to be getting stuck during the file process with the following error:
------------------------------------------------------------
There was an error retrieving the JSON data from the server, try again or contact the developers!
Details: error -- undefined
JSON url: index2.php?task=recurse_files&mode=&nohtml=1
------------------------------------------------------------
If I set the refresh mode to normal, I get an Internal Server Error.
Any thoughts? Thanks again for your help.
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