Administration page not visible | General Questions and Support | Forum Archive

The free forums are no longer in use. It remains available as read-only archive.

Avatar
Lost password?
Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
The forums are currently locked and only available for read only access
sp_TopicIcon
Administration page not visible
December 11, 2013
8:31 am
Avatar
Marek
Member
Members
Forum Posts: 10
Member Since:
December 11, 2013
sp_UserOfflineSmall Offline

Hi,

I have just installed your x-Cloner Backup and Restore component on my Joomla 2.5. The installation has been succesfuly completed, but when I go to the administration panel oaf the component, there nothing but the white page. I can see and have acces to the menu bar of Joomla, but no access to the admin panel of the x-cloner.

Could anybody help?

Thanks in advance.

Marek

December 11, 2013
10:41 am
Avatar
Ovidiu Liuta
Admin
Forum Posts: 2484
Member Since:
September 26, 2010
sp_UserOfflineSmall Offline

Please check with your hosting support and ask them to enable the php errors display output to see what is the cause of that blank page. Additionally, try and reinstall XCloner to see if it helps.

 

Ovidiu

December 11, 2013
2:31 pm
Avatar
Marek
Member
Members
Forum Posts: 10
Member Since:
December 11, 2013
sp_UserOfflineSmall Offline

Thanks a lot for reply.

My host said that I could myself see the errors code in the folder of the component.

Well, I went there and... the folder is totaly empty, there is nothing in the folder ../myJoomla/components/com_xcloner-backupandrestore.

So, I think, the installation has not went well enugh.

Is there any other way to do the installation? Or you have another solution to this problem?

Thanks in advance.

Marek

December 11, 2013
4:58 pm
Avatar
Software
Member
Members
Forum Posts: 5
Member Since:
December 11, 2013
sp_UserOfflineSmall Offline

I have exactly the same problem on Joomla 3.2, a clean installation. This is the first extension I installed. I get the message "Installation Successful". I go to the "Components" menu, and there I see "xcloner-backup-and-restore". I click on this and I see a completely blank page, with only the Joomla menus visible. I uninstalled the component, re-downloaded, re-installed and it's exactly the same.

I found this in the error log in administrator/components/com_xcloner-backupandrestore :-

[11-Dec-2013 17:51:25 Europe/Berlin] PHP Warning:  require_once(restore/TAR.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/kxupclya/public_html/administrator/components/com_xcloner-backupandrestore/admin.cloner.php on line 34
[11-Dec-2013 17:51:25 Europe/Berlin] PHP Fatal error:  require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'restore/TAR.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/kxupclya/public_html/administrator/components/com_xcloner-backupandrestore/admin.cloner.php on line 34

Line 34 of this file reads

   require_once("restore/TAR.php");

In the folder "restore" there is only 1 file called "XCloner.php".

Is there a missing file?

December 11, 2013
5:31 pm
Avatar
Marek
Member
Members
Forum Posts: 10
Member Since:
December 11, 2013
sp_UserOfflineSmall Offline

Hello!

well, I do not find the error log in the administrator/components/com_xcloner-backupandrestore.

What is the exact name of that file where you have found that error log, please?

Marek

December 11, 2013
6:36 pm
Avatar
Software
Member
Members
Forum Posts: 5
Member Since:
December 11, 2013
sp_UserOfflineSmall Offline

Hi Marek

The exact name of the file is

   administrator/components/com_xcloner-backupandrestore/error_log

When I look at the file via cPanel File Manager no file-extension is shown, but the file-type is shown as "text/x-generic".

When I download the file, it offers to save the file (on my Windows PC) with a .vbs extension.

Michael

December 11, 2013
9:22 pm
Avatar
Marek
Member
Members
Forum Posts: 10
Member Since:
December 11, 2013
sp_UserOfflineSmall Offline

Thanks, Michael, I've found it.

It seems to say the same:

[11-Dec-2013 15:50:00 Europe/Berlin] PHP Fatal error:  require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'restore/TAR.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/vydrastl/public_html/administrator/components/com_xcloner-backupandrestore/admin.cloner.php on line 34

What is the Berlin doing here? 🙂

As for now, I'm waiting for the reply from Ovidiu. May be he would have some clarification about it. See yea!

Marek

P.S. Wait, Wait!!! I have just deleted the 34 line in that file (administrator/components/com_xcloner-backupandrestore/admin.cloner.php) and now the panel does appear, wow!

But I must see, tomorrow, what is happenning with the extension. Let us be in touch.

Marek

December 12, 2013
6:05 am
Avatar
Marek
Member
Members
Forum Posts: 10
Member Since:
December 11, 2013
sp_UserOfflineSmall Offline

Yea, but it does not work. It seems thate there is some file missing....

December 12, 2013
11:34 am
Avatar
Ovidiu Liuta
Admin
Forum Posts: 2484
Member Since:
September 26, 2010
sp_UserOfflineSmall Offline

You need to upload the xcloner plugin files manually, for some reason the installation is not complete, more specifically the restore/TAR.php file should be there.

 

Please post a screenshot here of your current ftp file structure from the plugin folder.

 

Ovidiu

December 12, 2013
12:12 pm
Avatar
Marek
Member
Members
Forum Posts: 10
Member Since:
December 11, 2013
sp_UserOfflineSmall Offline

Thanks, Ovidiu,

here you are the screenshot.
Marek

Forum Timezone: America/Chicago
Most Users Ever Online: 867
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
mlguru: 30
Django29: 29
D: 21
Andy: 21
Marcus: 20
Jamie F: 19
Member Stats:
Guest Posters: 737
Members: 9492
Moderators: 2
Admins: 3
Forum Stats:
Groups: 3
Forums: 7
Topics: 2397
Posts: 8236
Newest Members:
mherrmann89
Moderators: TriP: 0, Steve Burge: 0
Administrators: Ovidiu Liuta: 2484, Victor Drover: 1, Valentin Barbu: 0