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8:31 am
December 11, 2013
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Hi,
I have just installed your x-Cloner Backup and Restore component on my Joomla 2.5. The installation has been succesfuly completed, but when I go to the administration panel oaf the component, there nothing but the white page. I can see and have acces to the menu bar of Joomla, but no access to the admin panel of the x-cloner.
Could anybody help?
Thanks in advance.
Marek
10:41 am
September 26, 2010
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Please check with your hosting support and ask them to enable the php errors display output to see what is the cause of that blank page. Additionally, try and reinstall XCloner to see if it helps.
Ovidiu
2:31 pm
December 11, 2013
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Thanks a lot for reply.
My host said that I could myself see the errors code in the folder of the component.
Well, I went there and... the folder is totaly empty, there is nothing in the folder ../myJoomla/components/com_xcloner-backupandrestore.
So, I think, the installation has not went well enugh.
Is there any other way to do the installation? Or you have another solution to this problem?
Thanks in advance.
Marek
4:58 pm
December 11, 2013
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I have exactly the same problem on Joomla 3.2, a clean installation. This is the first extension I installed. I get the message "Installation Successful". I go to the "Components" menu, and there I see "xcloner-backup-and-restore". I click on this and I see a completely blank page, with only the Joomla menus visible. I uninstalled the component, re-downloaded, re-installed and it's exactly the same.
I found this in the error log in administrator/components/com_xcloner-backupandrestore :-
[11-Dec-2013 17:51:25 Europe/Berlin] PHP Warning: require_once(restore/TAR.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/kxupclya/public_html/administrator/components/com_xcloner-backupandrestore/admin.cloner.php on line 34
[11-Dec-2013 17:51:25 Europe/Berlin] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'restore/TAR.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/kxupclya/public_html/administrator/components/com_xcloner-backupandrestore/admin.cloner.php on line 34
Line 34 of this file reads
require_once("restore/TAR.php");
In the folder "restore" there is only 1 file called "XCloner.php".
Is there a missing file?
5:31 pm
December 11, 2013
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Hello!
well, I do not find the error log in the administrator/components/com_xcloner-backupandrestore.
What is the exact name of that file where you have found that error log, please?
Marek
6:36 pm
December 11, 2013
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Hi Marek
The exact name of the file is
administrator/components/com_xcloner-backupandrestore/error_log
When I look at the file via cPanel File Manager no file-extension is shown, but the file-type is shown as "text/x-generic".
When I download the file, it offers to save the file (on my Windows PC) with a .vbs extension.
Michael
9:22 pm
December 11, 2013
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Thanks, Michael, I've found it.
It seems to say the same:
[11-Dec-2013 15:50:00 Europe/Berlin] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'restore/TAR.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/vydrastl/public_html/administrator/components/com_xcloner-backupandrestore/admin.cloner.php on line 34
What is the Berlin doing here? 🙂
As for now, I'm waiting for the reply from Ovidiu. May be he would have some clarification about it. See yea!
Marek
P.S. Wait, Wait!!! I have just deleted the 34 line in that file (administrator/components/com_xcloner-backupandrestore/admin.cloner.php) and now the panel does appear, wow!
But I must see, tomorrow, what is happenning with the extension. Let us be in touch.
Marek
6:05 am
December 11, 2013
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Yea, but it does not work. It seems thate there is some file missing....
11:34 am
September 26, 2010
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You need to upload the xcloner plugin files manually, for some reason the installation is not complete, more specifically the restore/TAR.php file should be there.
Please post a screenshot here of your current ftp file structure from the plugin folder.
Ovidiu
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