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Empty Tar file: Backup Size: 0.00MB
May 31, 2012
11:45 am
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LiliwoL
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hi,

 

I recently installed Xcloner in standalone version and tried to backup.

Everything went fine, i configure in order to not compress backup files.

 

The backup process works fine and here is the rsults:

Initializing backup...

Backup /homez.91/xxxx/www/backup_2012-05-31_13-37_www.xxxxxxxxx.com-nosql.tar created, we may continue!

Filesystem backup...

Scanning files system... done! (Estimated size:108.15MB) in 9391 files 
Processing Files: 100% (9391 files) 

Backup Name: backup_2012-05-31_13-37_www.xxxxxxxxxxx.com-nosql.tar 

Backup Size: 0.00MB 

The tar file contains only and its size is 1573 bytes:
administrator/
--- backups/
--- --- index.html
Any idea? any log i could check to solve this problem?
Thanks a lot
Have a good day.
May 31, 2012
6:27 pm
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Ovidiu Liuta
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You should check the disk space available as well as leave the Server utilties options unchecked in the XCloner Config...

 

Ovidiu

June 4, 2012
2:48 pm
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LiliwoL
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XCloner! Support said:

You should check the disk space available as well as leave the Server utilties options unchecked in the XCloner Config...

 

Ovidiu

I checked both Disk space and Server utilities.

 

All works fine, but at the end, the tar backup file is still 1.5Kb...


June 4, 2012
3:17 pm
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Ovidiu Liuta
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"I checked both Disk space and Server utilities." - try and leave them unchecked as defaults...

June 4, 2012
8:13 pm
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LiliwoL
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That's what i did!!

 

No tar, no sql dump. I only want to backup files, and it generates an empty tar backup file.

 

The process displays a correct estimated size, it shows all the good files to backup, but at the end, nothing.

It only add the administrator/backups folder and an index.html file.

So it sizes less than 2KB.

 

Another idea?

There is no directory restrictions or else.

The website uses Prestashop estore system.

June 5, 2012
3:02 pm
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Ovidiu Liuta
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I am afraid i am out of ideas, could you post here a screenshot from your XCloner main Config screen?

 

If you like, feel free to open a support ticket and send me the access details to the site so i can check the issue.

 

Ovidiu

June 5, 2012
7:03 pm
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LiliwoL
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Ok, here are the pictures:

June 7, 2012
9:19 pm
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LiliwoL
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Still no idea?

 

It's really strange because it parses all my 9613 files, but it adds only one folder in the backup file...

 

Nobody had this problem?

June 8, 2012
5:15 am
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Ovidiu Liuta
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There are several posts related to the same issue, but most of them were caused by users checking the Server utilities Active checkboxes, i would be able to help more if you can open a support ticket with us and send me the site access details.

 

Ovidiu

June 8, 2012
1:15 pm
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LiliwoL
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I looked at each similar posts, they was all not working because of disk space, or permissions.

 

I already checked that, and i tried in "Normal Backup Mode".

Still the same.

Is there a place where i could check error logs, or else, because i can't give access to this website.

 

Thanks

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