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5:53 pm
September 26, 2010
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Is the path you are entering valid? After reinstalling XCloner, without making any changes, what is the value of the Backup Start Path option?
Ovidiu
7:37 pm
Ovidiu,
I will uninstalll it and check to see the value of the Backup Start Path.
This is interesting. When I leave the path blank (it adds the forward "/" slash on it's own), here is what I get:
Backup Start Path Check: OK (C:/HostingSpaces/tedxxxxx/blog.tedxxxxx.info/wwwroot/wp-content/plugins/xcloner-backup-and-restore/)
When I add the xclone_backups folder to the root of blog.tedxxxxx.info xcloner is fine with it. When I add administrator/backups to either the root or the Wordpress root xcloner gives an error.
Could this be related to my install being on a Windows plateform?
Thank you for your help.
Ted
8:14 pm
Ovidiu,
Here is what I get before making any changes after the install. Ted
Backup Start Path Check: OK (/)
10:15 am
September 26, 2010
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Before you do any changes to the XCloner Config, as per install instructions, first create the administrator/backups/ temporary directory under your wordpress root, afterwards adjust the Backup Start Path.
Hope it helps! Ovidiu
6:14 pm
Hi Ovidiu - I uninstalled and deleted all files. I created the administrator/backups folders at each level (I had created several of them before) - above the root, in the root, in the first level of the wp-content.
Any other ideas?
Ted
7:19 am
September 26, 2010
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Unfortuantelly no, if you can open a support ticket I would be happy to look and fix the issues you have there.
Regards, Ovidiu
5:01 pm
I am having the exact same problem as Ted. Hosting with godaddy, Window IIS 7. I tried to post the screenshots, but they won't paste, and when I tried to save them as images, they get all distorted, black with colored vertical lines....
I am switching over to a new hosting company, but I need to get a backup working on the new hosting before I get rid of the godaddy one. (I already have xcloner all setup in the new hosting site! no problems!)
In xcloner info tab I get these errors:
\\administrator\backups incorrect or unreadable
the path [Backup Start Path/administrator/backups] needs to be created and be writeable in order for XCloner to work properly
/ incorrect or unreadable
the backup start path needs to exist and be readable in order for XCloner to start the backup process
/wp-backup unwriteable
needs to be writeable in order for XCloner to archive backups
I have wp installed to root. I checked with godaddy for the proper path, but when I type it in, it gets changed to / in xcloner general tab. I also checked in file manager that all the folders exist and have read/write permissions, which they do. My hosting acct is Windows IIS 7.
Any ideas? Sorry if I left out any necessary info...knowing me it is probably something dumb....Thanks in advance!
6:11 pm
Hi Doris.
I installed it on 4 different Windows sites (two of them test, a blog and webpage). I changed every parameter I could that I thought might make a difference. My conclusion - based on no hard evidence - is that there is a Windows server parameter that needs to be changed/set.
On a fluke, one of my installs started working (fluke) but I could not manage to replicate it on the other installs.
Right or wrong, I concluded this is a Windows Server issue. Not that it won't work on Windows Server, only that I do not know exactly what I need to do in order for it to work properly.
Let me know if you make any progress....Ted
2:55 am
Hi Ted!
You would think the developer would be looking into this instead of trying to charge you for support when their product is not working right from the start. I myself don't see much sense in keeping something I can't use unless I pay for it when others use it for free…I can't get it working at all on godaddy … but it works fine in my new hosting account off the bat, no problems!
I wonder if there is something in web.config that needs to be changed…have you tried there?
Have you looked at the php files at all? I know a little about php, gonna take a look…
but my best guess is that it is something with the group/user/permissions with the Windows server, the current user does not have the right permissions, but darned if I know how to fix it. Or maybe with the slashes/backslashes in the paths, if I'm not mistaken, they are different from Windows to Linux.
only time will tell...
9:04 am
September 26, 2010
Offline
Inside the wp-content/plugins/xcloner-backup-and-restore/common.php file there is a function that adjusts the paths automatically called realpath(), lines 38 and 39, remove that function by doing a search and replace after "realpath" and see how it goes, should look like this:
Again, i can't guarantee it will work if you don't use the proper absolute paths to your Wordpress install, on windows they usually look like C:/...
It's only as much as i can help without having access to your location, i've tested and developed the plugin on windows server and works without issues, the only thing i could explain why it doesn't work for you is that either the used paths are not correct, they are not absolute server paths or it could be a realpath php issue which the above indication should help!
Cheers, Ovidiu
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