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There was an error retrieving the JSON data from the server, try again or contact the developers!
April 11, 2012
8:13 pm
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Bihr
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April 11, 2012
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I have the last version 3.1.1 and the following error message …

===============
Initializing backup…
Backup /web/loiseaulyresenl/www/ol_site_version_en_cours/administrator/backups/backup_2012-04-11_21-39_www.loiseaulyresenlis.com-sql-drop.tar created, we may continue!
Database backup…
[loiseaulyresenl_joomla] 212 tables (12.06 MB)
Filesystem backup…

Scanning files system… done! (Estimated size:1503.11MB) in 22411 files

Processing Files: 25% (5700 files)

Backup Name: backup_2012-04-11_21-39_www.loiseaulyresenlis.com-sql-drop.tar

Backup Size: 1012.57MB

There was an error retrieving the JSON data from the server, try again or contact the developers!

Details: error — undefined

JSON url: index2.php?option=com_cloner&task=refresh&json=1&startf=5700&lines=22411&backup=backup_2012-04-11_21-39_www.loiseaulyresenlis.com-sql-drop.tar&excl_manual=

Click to Retry >>
===============

Thank you to help me

Best regards

Philippe Bihr

April 12, 2012
8:15 am
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Ovidiu Liuta
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Have you tried clicking the Retry link and see if it helps. A few things you need to check:

 

1. how much disk space is there available

2. decrease the Files to Process per request option to 25 in the XCloner Config->System tab

3. try and exclude any large files you might have on the site 

 

Ovidiu

April 12, 2012
1:56 pm
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Bihr
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April 11, 2012
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I have about 12 Go available on the server.

First I have decreased the Files to Process # option to 20 (it does not accept 25) and I got the same error.

Then I have excluded from backup a directory containing video clips (files bigger than 5 Go) and all is OK.

Why is it not possible to backup big files ?

Thank you for your help.

 

Philippe BIHR

April 13, 2012
11:07 am
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Ovidiu Liuta
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It is possible to backup files of any size, it all depends on your hosting server limits!

 

Ovidiu

September 10, 2012
11:51 pm
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Friedrich
Salvador-Bahia, Brazil
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XCloner! Support said:

It is possible to backup files of any size, it all depends on your hosting server limits! I got the same message, made the changes

 

Ovidiu


 

I get the same message, so I changed the 'XCloner Config System Configuration' as suggested. I also have more than sufficient disk space. Same message. So my question is: How do I detect the server limits and how do I deal with them using Xcloner?

 

Backup file size: 8 GB, available: 18 GB

September 11, 2012
5:11 am
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Ovidiu Liuta
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Can you post here a screenshot after your backup error screen to see where it stops? Ovidiu

September 13, 2012
10:04 am
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Christian
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I have the same problem. I decrease the Files to Process per request option to 25 and I hacve no big files!

 

here's the error message:

 

Database backup…

[DB1116179] 64 tables (0.60 MB)

Filesystem backup…

Scanning files system… done! (Estimated size:99.54MB) in 8140 files
Processing Files: 30% (2500 files)

Backup Name: backup_2012-09-13_11-57_www.comictoscreen.de-sql-nodrop.tar

Backup Size: 28.66MB

There was an error retrieving the JSON data from the server, try again or contact the developers!

Details: error — undefined

JSON url: index2.php?option=com_cloner&task=refresh&json=1&startf=2500&lines=8140&backup=backup_2012-09-13_11-57_www.comictoscreen.de-sql-nodrop.tar&excl_manual=

September 13, 2012
10:20 am
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Ovidiu Liuta
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Try and decrease the Files to process per session option to 20 or lower inside the XCloner Config->System tab and see if it helps. Additionally, have you tried clicking the Retry button?

September 13, 2012
11:00 am
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Christian
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I tried it with 10 which is the minimum and it did not work … the retry-button did not work eiter!

September 13, 2012
11:49 am
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Ovidiu Liuta
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Could you post again the latest error message to see if the script times out at the same step number? otherwise, it might be a general hosting timeout probably due to the server limitations on shared accounts…

 

Ovidiu

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